- Ivy & October will accept returns of clothing items with original tags and clear garment packaging with SKU label.
- Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
- We do not accept exchanges of any kind.
- Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return. Shipping and handling charges are non-refundable. Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Items marked FINAL SALE may not be returned, refunded or exchanged.
NON-RETURNABLE: Final sale items are swimwear, bodysuits, intimates, jewelry.
Please follow these steps for returns:
- Please submit your return request by clicking the'START A RETURN' button at the top or at the bottom of this page
- A return address will be provided to you once we have received the request for you to send the item(s) back to us as soon as possible.
- Once the return package is received and inspected for quality, we will email you to confirm what has been done with the order.
- Please allow us 5 - 7 business days from the day we receive the returned package to process the return.
We inspect all merchandise returned to us and reserve the right to deny or refuse a refund based on the condition. If you have reason to believe your return should have been accepted and processed by now, please email us at email@example.com
with your tracking information and let us know the order # and item(s) you returned.