Welcome to Ivy & October's Returns page. We’ll cover our policy, as well as our most-asked questions related to returns and exchanges. Please review our top questions answered below.
What is your Return Policy?
At Ivy & October, we understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below.
Ivy & October will accept returns of clothing items with original tags and clear garment packaging with SKU label.
- Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
We do not accept exchanges of any kind.Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Returns are for store credit only. No refunds will be issued.
- Items marked FINAL SALE may not be returned, refunded or exchanged.
- NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks, Hats, and Masks.
Please follow these steps for returns:
- Please submit your return request by emailing us at email@example.com
- A return address will be provided to you once we have received the request for you to send the item(s) back to us as soon as possible.
- Once the return package is received and inspected for quality, we will email you to confirm what has been done with the order.
- Please allow us 5 - 7 business days from the day we receive the returned package to process the return.