Ivy and OctoberIvy and OctoberIvy and October

FAQ's


We are currently shipping to:

Customers within the United States and U.S. territories

Including P.O. Boxes.

 All US Military bases, APO/FPO

Puerto Rico, Guam, and U.S. Virgin Islands.

At the moment, unfortunately no, we just ship directly within the United States. If you have access to couriers that ship items from the US within your country, then we will gladly ship your order to their US address, so it can be forwarded to you.

Ivy & October is a crossborder company with warehouses in both the U.S. and overseas.

On the individual product detail page, you will see the estimated shipping time for each product.

USA products: 2 - 5 business days*

Overseas products: 5 - 10 business days* 

The quick answer — YES! All of our items fit true to size, unless otherwise specified in the product description. We hand measure each product and provide fit details for every style, so be sure to read the details section before buying.

Contact us directly for the return instructions.
Ivy & October will accept returns of clothing items with original tags and clear garment packaging with SKU label. Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.

Please read our RETURNS page for detailed instructions before contacting us.


If you have any questions please email info@ivyandoctober.com. Thank you!



No, we are an online only boutique.

Short answer is that our best sellers are restocked weekly.

However, shipping time frames make it difficult to provide a specific date of restock. We do offer email notifications when your favorite items return. For each item you wish to be notified about, select your size and enter your email address to be notified when the item has been restocked.

Contact info@ivyandoctober.com with a photo of the wrong item(s). We’ll contact you within 1 business day to resolve your issue as quickly and easily as possible.

The code you are using may have expired, or the products in your cart may not be eligible for a discount (such as Sale items). We do not allow you to stack discounts, meaning you are not able to use more than one promo code for a single order. If you are still having issues with your promo code, please email us at info@ivyandoctober.com.

An order cannot be canceled if it's already in processing status or shipped.

An order can usually be canceled within 24 hours of purchase, but it is not guaranteed. Please note the warehouse works as quickly as possible to get you your items, so the grace period is brief.

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