Below are some common concerns of our customers, if you have other questions, please send it to info@ivyandoctober.com.
Do you have a store front?
No we don't, we operate solely online.
Do you have expedited shipping?
All online orders placed will be shipped USPS priority mail. Please purchase your items at-least 10 business days prior to the event you need it for.
Can I return something I got on sale?
No, all sale or discounted items are FINAL SALE ITEMS.
What should I do to be notified of a restock?
Sign up for a restock notification on our website by clicking the sold out product (and your size) and typing in your correct email address! We will email those who sign up for the restock notification as soon as we have the product back in-stock!
Do you offer refunds?
No we do not. We offer store credit that never expires!
Can I cancel / change my order after it is made?
Once you order has been placed, it can not be modified or cancelled after checkout. As a small business we work hard to ship out all orders as fast as humanly possible. You are welcome to return the item you have ordered back to us in accordance with our return policy. We have a no cancellation policy.
At checkout we have a “Terms and Conditions“ box that each customer has to click the box and agree to the following which states “I understand and acknowledge that by checking the box below, I have made sure that my shipping address is CORRECT and I understand that I can not cancel or edit my order once the order has been placed. We will ship the order (as the customer made it) to the address we are provided with. Thanks!” We are not at fault if we are given a faulty address.
Do you have online gift certificates?
Yes we do! These E-gift certificates will be emailed to the recipients directly
Lost Package / Shipping Delays
We are not responsible for any delays caused by our mail carriers. If USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time.
Package delayed for a long time / lost in transit? USPS mail must be in transit for 15 days before a file can be claimed for a missing package. If the package has been lost in transit / delayed for more than 15 days visit this link to file a claim
https://www.usps.com/help/missing-mail.htm
**Please note we are not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the local USPS carrier regarding your package. Check with all your roommates or anybody that has access to your mail to see if they brought in your package for you. For a package to be scanned "delivered" USPS has to be at the address provided. *Make sure you have given us a correct address also*